FAQs

We strive to make your online shopping experience as easy as possible. If you need further assistance, feel free to email us anytime at vintagehordes@gmail.com and we’d be happy to help! 

HOW DO I MAKE A PURCHASE? 

We currently accept payments via Paypal or Credit/Debit(Mastercard/Visa) cards! 

a. Click on an item to view all the available details.
b. Select the details (if any), and click on 'Add to Cart’. This action will lead you to your Shopping Cart Summary, in which you can choose to continue browsing, or make payment for the chosen piece(s). Repeat steps (1) and (2) if you wish to add more items to your shopping cart.
c. Click on ‘Next’ once you’ve finalised your order. Confirm your mailing address and please remember to include your phone no. so we can put it on the delivery advice, just in case you’re not home. This way, Mr. Postman will be able to contact you.
d. Pay via Paypal or CC/DC card and voila, you’re done! **For payments via Mastercard/Visa, just click Paypal Express as well and it'll also direct you to make payment via Mastercard/Visa.
e. You will receive our confirmation email once your payment’s been verified.
f. You will receive an email with your tracking number when your order has been shipped. (Please allow a processing time of 3-5 working days) 


IS YOUR WEBSITE SAFE OR IS THIS A SCAM? WHY SHOULD I TRUST YOU?

Please rest assured that this is a legitimate website. We are still pretty young, having started in June 2013, but we’re working hard to get ourselves better connected with the worldwideweb. In the meantime, feel free to email us at anytime or look us up on Instagram at @vintagehordes !

With regards to payment issues, we use Paypal (www.paypal.com), the #1 trusted online payment system. All our transactions go through payment and we do not have access to any of your credit card information whatsoever. 


SIZING: HOW DOES YOUR WEBSITE'S SIZING WORK?

Most of our items come in regular US sizing. However, some sizings run small, which is why we do not put up a standard size chart. The best way to judge if an item will fit is to compare the measurements listed with a clothing item of your own! For further clarification, please view our size chart provided on each product's page. 

For CM to INCHES conversion, please click here


HOW MUCH IS SHIPPING TO MY COUNTRY?

Shipping is free worldwide, prices of items include shipping fees, there are no additional costs when you pay :) 


WHY DOES SHIPPING TAKE 3-4WEEKS, CAN I EXPEDITE MY ORDER?

Depending on your country, shipping may take anytime from 1-4weeks. However, we prefer to give a range of 15-25 business days in case of unexpected delays. Please note that packages to South Africa, South America and Middle Eastern countries tend to take longer as well, about a month or a little longer. All packages are shipped from HK/China and we ship all items via China Post International, and all orders come with a tracking number and delivery confirmation. In order to keep prices low, this is the best option for now, but we promise it’s worth it! 
That said, if you feel anxious at any time during the shipping process, feel free to email us and we’ll be glad to track the package for you and allay your concerns. 


I HAVE PLACED AN ORDER, WHEN WILL MY ORDER BE SHIPPED?

For each order, items will usually be shipped within three - five working days. Usually it takes less, but we just want to be safe. We highly recommend creating an account with us so you can keep track of your order's movements.


I HAVE PLACED AN ORDER, HOW DO I TRACK IT?

All shipped orders can be tracked at :

17track.net

with the tracking number provided when your item has been sent. If you’ve just been sent the number, please allow up to 72hours for the postal system to reflect the status.


INCORRECT ADDRESSES AND PACKAGES RETURNED TO SENDER 
Packages that are shipped with an incorrect address provided by the customer during the order process are subject to an additional $15USD shipping charge if the address has to be changed once the order ships. The delivery process will also be delayed in this case as the item will be redelivered back to us before being re-sent, depending on circumstances. 

Orders ‘Returned to Sender’ by the carrier are subject to a $15 charge. This includes but is not limited to: orders in which the customer provided an incomplete or incorrect address, the customer is not available for delivery, the customer fails to provide a P.O. Box or physical address, or the order is refused by the customer. 


YOUR PRICES ARE IN USD, HOW DO I CONVERT TO MY LOCAL CURRENCY?

When you make payment, paypal will convert the amount into your local currency. Alternatively, you may also do a currency conversion at:
xe.com/ucc


THE ITEM DOESN'T FIT, DO YOU ACCEPT RETURNS?

If an item does not fit, please email us within seven days of receipt. We will unfortunately not be able to allow returns/exchanges if contacted after a week of receiving the order. We pride ourselves on providing accurate measurements (with an allowance of 1-3cm) for all our products. If you receive an item and it does not fit, we allow exchanges for size, but if you would like to be issued store credit/exchange for a different item, please note shipping costs to us will have to be borne on your end. We're a small business run by two girls and we keep all unsold products - so we hope to gain your understanding :) 

For more information on our return/exchange policy, click here.
**Please note only STORE CREDIT will be issued for returns. 


I ❤ YOUR ITEMS, CAN I BE FEATURED ON YOUR BLOG?

We are glad you've enjoyed your purchase, and we would love to feature any interested parties on our social media networks! Just email us at vintagehordes@gmail.com with your outfit and any caption you'd like :) 


Don't see your question listed here? Email us at vintagehordes@gmail.com and we'll get back to you as soon as possible!

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