Returns & Warranty
7 Days Worldwide Return Policy
We hope you enjoy shopping with us :)
However, if you are unsatisfied with your purchase, please email us within 7 days of receipt. You may return them for store credit. We will not be able to accept requests for returns if after 7 days. Please note if you selected DHL shipping, the DHL fees will not be refunded because these are fixed, extra costs.
If you would like to make a return/exchange, please email us at firstname.lastname@example.org within 7 days of receipt with the following details:
Return/Exchange (Pick one)
We gladly accept returns within 30days of receipt. Eg. If you receive an order on 17th March 2014, the item must be sent back in its original condition to us by 16th April 2014. We do not charge restocking fees but please note that buyers are responsible for return shipping fees and only store credit will be issued for any returned item(s).
For orders that are returned late (i.e after four weeks), VINTAGEHORDES reserves the right to reject the item and mail it back (at buyer's cost) or issue partial store credit (70%).
Please email us at email@example.com with your order details and we will provide the return address. This is to ensure that we will take note of your return.
The following should be included in all returned packages:
The following items are non-returnable. Credit will not be issued for the following:
- All items purchased on sale.
- Intimates, bodysuits or swimwear (for hygiene reasons)
- All items under "luxe" bandage dresses
We allow exchanges for the same cost amount of the original items. For items that differ in value, we will issue store credit or send a separate invoice respectively.
Please email us at firstname.lastname@example.org with your order details and we will provide the return address. This is to ensure that we will take note of your return. Please note we only allow a one-time exchange for orders.
The following should be included in the return package if seeking an exchange:
Exchange for -
***NOTE: We highly recommend returns/exchanges be shipped via a trackable shipping method. We are not responsible for returned items that do not reach us. Please be sure to email us for authorization before sending the items back. We are not responsible for items that are returned to the wrong address if we are not contacted beforehand.
All returned items must be unworn, unwashed merchandise with tags attached, in the same package sent. Items that do not meet these criteria or are non-returnable, will be denied and the item will be shipped back to you, at the cost of the buyer. If buyer is unwilling to pay for return shipping, the item will remain stored in our warehouse until such time the shipping fee is paid.
All items are inspected before being shipped. However, should you receive a defective item, please contact us at email@example.com within 72hours of receipt, along with clear pictures and your order number. We will not be able to process defective merchandise after 72 hours. For defective items, a replacement piece will be sent. In the event of an out of stock piece, store credit will be issued.
Wrong Item Received
All items are inspected before being shipped. However, should you receive a wrong item, please contact us at firstname.lastname@example.org within 72 hours of receipt, with clear photographic evidence of the item, package and your order number, and a new piece will be sent to you once we have verified the information. Alternatively, if the item is no longer in stock, store credit will be issued.
IF you receive a package and it does not include all items, please do not panic. Someitmes items are shipped separately due to weight restrictions/ coming from a difference warehouse. Simply email us at email@example.com with your order number and item(s) received, and we will get back to you.